Terms and Conditions

Castle View Nursery – Terms and Conditions


1. General


Age of Admittance

2 to 5 year olds


Hours of Opening

The Nursery is open Monday to Friday from 8.00am to 6.00pm.


Weeks Open

The nursery is open 47 weeks a year.


Settling In / Gradual Admissions

It is our aim to allow all children time for settling in, so that the child can form relationships with our staff and become familiar within the nursery surroundings.  Each child and their needs differ so the length of time for settling in varies from child to child.  We find this normally consisting of 2-3 sessions.


We request that a parent completes all of the registration forms and permission forms in advance of the start date and that the week before the start date a parent attend the nursery so that they can read all policies and procedures and staff can obtain the relevant child related information and consent to ensure a smooth transition into nursery.



We reserve the right to make amendments to the terms and conditions of your childcare contract without notice. The current terms and conditions are published online.


Change of Details

You must immediately inform us of any changes to your contact or bank details.


Court order

You must inform us if your child is the subject of a court order and provide us with a copy of such order on request.



Parents are asked to provide supplies of their preferred nappies when required. These will be kept in the child’s individual bags. Additional nappy changing materials will be provided by the nursery.


Off Premises Visits

Staff will occasionally take the children for walks or visits off premises during the course of their sessions in accordance with statutory staffing requirements and parental consent being obtained.


Mobile Phone

To ensure the safety and wellbeing of all children who attend our nursery we enforce a no personal mobile phone usage within our settings. Should you be on your personal mobile phone as you arrive at the nursery can we please ask that you conclude your phone call before entering the premises and do not use this again until you have left the nursery.


Equal Opportunities

We are an equal opportunities organisation, which makes decisions without regard to race, colour, sex, religion, national origin, age, disability, marital status or sex change status or any other factor protected by law.


Nursery Closure


The Nursery is closed  for 5 weeks of the year, this usually includes 1.5 weeks at Christmas, 1.5 weeks over Easter and 2 weeks over the summer. Confirmed dates are published annually, you are not charged for these closures.

In addition to this the nursery will be closed during Bank Holidays and for upto 3 inset days through out the year for staff training, you will be charged for these days.

If the nursery takes the decision to close due to events or circumstances which are outside our control, we shall be under no obligation to provide alternative childcare facilities to you or refunds.

If the closure exceeds 3 days in duration (excluding any days when the nursery would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 3 days.


Complaints or Concerns

Parent/ Carer satisfaction is of paramount importance to us and any concerns/complaints will be reported to the appropriate person for investigation. If you have a concern or complaint if possible please speak to the nursery manager or deputy manager alternatively you can email the Nursery Manager. If you have any concerns regarding the services we provide, please discuss these with your child’s keyworker. If these concerns have not been resolved to your satisfaction please contact the Nursery Manager.


Employment or Solicitation of Staff

If, during this childcare contract and for a period of 6 months after the termination of this contract, you (directly or indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child under this contract then you will be liable to pay and you will be invoiced a fee of £2,000.00 as payment to us recruiting and training a suitable replacement member of staff.


2. Medical


Emergency Treatment

Any child who attends Nursery and has an accident whilst in our care will be given basic first aid treatment by staff. This will include the treatment of minor cuts, bumps or bruises.


Any emergency treatment or medical advice will be permitted unless a parent states in writing otherwise. The Nursery does not accept any responsibility for treatment given against parent’s wishes if we have not been informed otherwise.


Accident Book

All Parents will be informed of any accident and required to sign an accident form. In the case of a more serious accident or incident a child will be taken immediately to a doctor or the nearest hospital and parents will be informed.



The Nursery will make every effort to notify parents should their child become ill at the Nursery. Senior staff reserve the right to remove the child to hospital in an emergency. Please note minimum exclusion periods apply and must be adhered to; our policy and guidelines are available from the nursery manager.


Minimum Exclusion Period for Nursery


Disease / Illness Minimum Exclusion Period
When on Antibiotics First two days at home
Chickenpox 7 days from appearance of the rash
Conjunctivitis 24 hrs at home with prescribed medication
Diarrhoea: 48 hrs at home
Gastroenteritis Until authorised by District Community Physician
Hand, foot and mouth 3 – 5 days from the appearance of the blisters
Impetigo Until the skin is healed
Infective hepatitis 7 days from onset of Jaundice
Lice: Until appropriate treatment has been given
Measles: 7 days from appearance of rash
Meningitis C: Until recovered from illness
Mumps: Unless the swelling has subsided and, in no case less than 7 days from the start of treatment
Plantar warts: No exclusion should be treated and covered
Poliomyelitis: Until authorised by District Community Physician
Rubella: 4 days from the appearance of the rash
Ringworm of Scalp: Until cured
Ringworm of Body: Seldom necessary to exclude provided treatment is being given
Scabies: Need not be excluded once appropriate treatment is given
Scarlet fever: No less than 3 days from the start of treatment
Tuberculosis: Until authorised by District Community Physician
Typhoid fever: Until authorised by District Community Physician
Vomiting: 48 hours at home
Whooping Cough: 21 days from the onset of paroxysmal cough


Contagious Disease

For the benefit of the other children in the nursery, you must not allow your child to attend the nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities of the nursery.


The Nursery reserves the right to refuse to accept children until the Nursery is satisfied they are not infectious. This is to protect other children from cross infection. The Nursery’s exclusion policy is guided by the relevant local Authority.




If in doubt

If your child is suffering from a doubtful rash, sore throat, discharge from the eyes, nose, diarrhoea or any similar symptoms; please keep the child at home until the doctor has certified that the symptoms have disappeared.


You must inform us immediately if your child is diagnosed with any allergy or intolerance.



If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 48 hours at home, and only then with written authorisation from their parent. All antibiotics must be prescribed by a doctor.


3. Child Security and Protection


Child Protection

Any child who attends the Nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background has a right to protection from neglect, physical, sexual or any other abuse and it is our priority to keep children safe from harm whilst in our care.


The Nursery has a full written policy on Child protection which is available from the nursery manager.


Delivery of children

Children should be delivered by parents/carers into the care of a Nursery Staff Member and entered into the attendance register.


Collection of Children

Children will not be released into the care of anyone other than those named on the childcare registration form unless authorised by the parents personally, by telephone or in writing. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care.


In addition, a personal visit of introduction by the parents, of anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.


You are required to inform us immediately if you are unable to collect your child from nursery by the official collection time. All collections must be by an adult over 18 years of age.


Social Services

It is our obligation to require or seek professional advice or actions from the local social services team if we suspect a child is suffering from harm. We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.


Behaviour Management

The Nursery has a written policy on behaviour management which is available from the nursery manager.


The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery.


4. Property and Premises


Personal Property

The Nursery does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents.



Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to the weather conditions. Please discourage your child from bringing items of value to the Nursery. Please provide a spare set of clothing for your child in case of an accident or the need for a change of clothing.



5. Food and Drink



Fresh drinking water is available to all children throughout the day.


For the older children water is available for them to help themselves when thirsty, this promotes independence and self-help skills. All children will be encouraged by the staff to drink water throughout the day as part of our commitment to offering healthy food and drink options.


Meals & Snacks

Children will be provided with drinks and snacks at regular morning and afternoon snack times along with three nutritious, balanced meals daily. Menus are displayed on the parents display board and our website. All special dietary requirements will be catered for, we may charge for meals.


Nut Allergy

As the number of children with nut allergies is increasing with parental support we aim to keep the nursery NUT FREE. Parents are requested not to send food or empty food packaging materials into the nursery.


6. Childcare Registration


Confirmation of Your Childcare Place

We will confirm your childcare place within 7 working days as this is subject to childcare place availability.


Administration Fee

An initial administration fee of £50.00 (£10 concessions) is payable to reserve your childcare place and reserve your booking pattern. This is non-refundable in case of cancellation or termination of your childcare place.


Securing a Childcare Place

We are able to secure a childcare place and booking pattern on receipt of a deposit of a months fee, we are unable to reserve a childcare place for more than 6 months in advance of your child’s start date.


Should you wish to extend this 6 months period then you will be required to pay your childcare fees in full from the 7th month onwards to keep your childcare place open.


Schedule of Fees

The schedule of fees are available from the nursery manager.

7. Booking Pattern


We charge for the 8 public holidays and therefore fees are calculated on a 48 week booking pattern with itemised and actual use in accordance to the number of days in the month, you will then pay a pro-rata figure (which provides a set amount each month) which will sometimes mean your account will show as being either in credit or debit. This deducts any closure days and funding and divides into 12 monthly amounts based on actual days.


Full Days

Full days are calculated from 08:00am to 6:00pm.



Sessions are calculated from 8am to 1:00pm or 1:00pm to 6:00pm.


Funded 2 year olds and non working 3 / 4 year old sessions:

9am – 1pm or 2pm – 6pm


Regular Booking Pattern

We accept 2 day, 3 day, 4 day and 5 day weekly booking pattern or 2 sessions


Term Time Only

We are unable to accept term time only booking patterns.


Change of Booking Pattern

To increase your booking pattern we require 24 hours notice subject to availability.


To decrease your booking pattern you must provide us with thirty (30) days’ notice in writing or by email to the nursery manager.


Should insufficient notice be given then you will be invoiced for the full childcare fees for thirty (30) days notice from the date of any change as if the hours had not decreased.


8. Discounts and Absences


Sibling Discount

Where parents have more than one child at the Nursery, a 10% reduction in fees is allowed for the second and 5% on any subsequent children. This is applicable only on the booking pattern and does not include extra sessions or additional hours.



Fees remain payable for periods of absence (Holidays and Sickness) as the child’s place is kept open and staff and associated costs continue to accumulate and be met by the nursery. We ask that you contact the nursery to advise us of any absence in order that we can record these.


9. Free Early Years Entitlement (EEE/FEYE)


Free Early Years Entitlement (EEE/FEYE)

FEYE is available for all 3 and 4 year old children, regardless of parent income, from the term AFTER the child’s 3rd birthday.


Your child will be entitled to 15 hours of free childcare, per week, for 38 weeks (term time only). We split this throughout the 48 weeks we are open, enabling 12 funded hours per week.


10. Childcare Vouchers


Childcare Voucher Payments

Currently each parent is able to claim £243 (high rate tax payer) or £124 (standard rate tax payer) per month.


If your wage payment date falls after the 25th of the current month the voucher payment will be deducted from the following months invoice.  The voucher company pays the nursery directly.

11. Additional Days/sessions


We don’t currently offer any additional hours outside of regular sessions.


  1. Payment of Your Education Fees


Your First Invoice

We will create your first invoice from your child’s first day of attendance until the end of the month. This invoice must be paid in advance before or on your child’s first day of attendance.


Payment of Fees (Monthly in advance)

Fees are due monthly in advance in accordance to your booking pattern by the 1st day of each month.

Payments are made via Direct Debit or Childcare vouchers.


Under exceptional circumstances we may agree to payment by cash; however, it is your responsibility to obtain a receipt from the nursery manager as your proof of payment.


Additional Service Fees (Monthly in arrears)

Additional hours and additional sessions are invoiced on the following months invoice and taken via a separate direct debit.


Your Final Invoice

We will create your final invoice from the date of your termination email. You will be required to pay the full fees for the thirty (30) days’ notice. It is your responsibility to obtain a receipt from the nursery manager as your proof of termination.  Your child may attend during this time unless you have breached the childcare contract terms and conditions.


13. Cancellation of Your Childcare Place


Termination of Contract

If you no longer wish to maintain your child’s place at the Nursery you will be required to give thirty (30) days’ notice in writing or by email to the nursery manager.


We reserve the right to exclude a child from Nursery for any breach of the childcare contract. We may terminate your childcare contract if your child’s behaviour at the nursery is deemed by us to be unacceptable or endanger the safety and well-being of other children at the nursery.


Non Payment of Fees

A one off administration charge of £15 will be applied to your invoice and a further charge of £5 per day that the payment is late. If the payment of nursery fees is outstanding for more than 14 days after the 1st of the month this will result in the termination of your childcare contract and the loss of your childcare place unless alternative arrangements have been made with the Nursery Managers. If you have any concerns regarding your fees please talk to the nursery manager as soon as possible.





108 Colthurst Cresent, London N4 2FD
Phone: 0208 809 1832

Opening Times

8am to 6pm
8am to 6pm
8am to 6pm
8am to 6pm
8am to 6pm